Following the closure of Business Link East face to face support for small business Altos Training Ltd are pleased to announce that they are now offering half day workshops across a range of topics which small business owners and their staff have told us are useful to help take their organisations forward.
Altos Training has teamed up with 2 other ex Business Link trainers- Helen Marini and Nadia Cenci - to offer a range of expertise to deliver these workshops.
For detailed information of the workshops see below – alternatively why wait? Click here & book now!!
Delivering World class customer service
Making your business stand out from the rest can be challenging in a crowded market place. Put your business into a search engine and how many other businesses are offering the products or services that you offer? Delivering world class service will make you stand out, absolutely. Delivering world class service will retain your existing customers and attract in the new ones you want. We all know what we want when we are customers but how often do we deliver that to our customers. This interactive workshop will develop the skills in you and your people to be customer focussed always.
Winning the sale
Getting the all important sale is what all businesses are striving for Sometimes recognising when a customer is actually likely to be a customer is the first step. Keeping in mind the 3 SW’s – some will, some won’t and some will later helps enormously. This workshop offers a common sense approach to selling without any complicated sales models. People will always buy people first. How often have you bought something from someone you didn’t connect with!
You and your staff need to be able to deal with queries, objections and be able to win the sale. This workshop will help you develop more confidence when selling your goods and services and bring the fun back into selling
Negotiation – buying and selling at the right price
Margins are all about getting the best price from your suppliers and selling at the best price to your customer. Simple. How often is it that businesses manage to suddenly find that they are busy but not making the right margin. Being able to get the right outcome from a negotiation is about getting a deal that meets your needs and those of the other party. This workshop identifies the key stages of negotiation; indicating the best actions at each stage and also pointing out the pitfalls too. It covers preparation for the negotiation, planning and undertaking the meetings whether it id face to face or on the phone
Presenting for Impact
In all organisations the time comes when a presentation is needed. This presentation may be to the team, to our bosses or customers, to secure that fabulous deal, or to financiers or when networking. If it is your favourite activity…it’s not many peoples?
Often, it is the activity many team leaders, managers and other staff dread. Being confident and able to present accurately and for results is a crucial skill for everyone at work. Those people who can deliver powerful and compelling presentations can really make the difference in their organisations.
This workshop will help everyone however inexperienced to plan and structure a presentation for the results they want. It will give you practical tips on dealing with the IT aspects; what to put in and what to leave out. It will also give you strategies to deal with your feelings about the event, tips on how to create rapport with everyone in your audience and how to get your message across, clearly and in an lively way.
It also will give you hints and tips from the ‘frontline’ about how to deal with questions, difficult people in the audience and how to manage nerves.
Lead and motivate your team
Do managers get the teams they deserve or is it the other way round?… do teams get the Managers they deserve. Its neither one or the other. normally it’s a bit of both. Becoming an inspirational manager is within the reaches of all of us. Often in small businesses people find themselves suddenly’ in charge ‘ and face the challenges that come with managing a team.Its very tempting to carry on with the old day job, living in hope that the admin of running the team is all that’s required. Resources are often fully stretched and making the decision to lead from the front can be daunting
Many managers with high levels of responsibility still end up doing work’ in the business’ rather than’ on the business’ in terms of managing the team. This workshop will introduce you to some simple tools and techniques to lead your team and increase the team and your motivation to succeed.
This workshop will identify those actions and behaviours which will bring the best out of the team and you and help you develop management confidence with all members of your team
Appraisal skills
If asked would all of your team be able to tell someone else how their boss thought they were performing? How frequently do we hear that the only time there is any ‘feedback ‘ is when there is a problem. Giving and receiving feedback on a regular basis is one of the cornerstones of successful organisations and individuals. Feedback should be on going and summarised regularly through a more formal meeting
Formal feedback can be difficult to deliver and unnerving to receive. This workshop will help managers and team leaders devise and implement an appraisal process that staff will welcome rather than dread.
The session is highly interactive and will encourage delegates to take a positive attitude to undertaking appraisals, and to be able to give more formal feedback with more confidence
How to find and bid for Public Sector Contracts
A clear explanation of how public sector procurement works: WHO the public sector is, WHAT it buys, WHAT the rules are, WHERE to find opportunities and HOW to bid for them.
On completion of this course you will know which opportunities to go for and have the confidence to put together a (potentially) winning tender. As important, you will also understand which tendering opportunities you should NOT try for. Once you have won one contract you will find it much easier to secure further public sector work. The tips and techniques you learn on this course not only help you to win contracts but will also help you understand how to market your organisation and make it much more attractive to buyers in both the public and private sectors.
Kick start your social enterprise
How to get started with setting up and running a successful Social Enterprise
On completion of this course you will understand what steps you need to take to get a Social Enterprise underway. The creation of a business plan is the start point for any new commercial venture and this course will identify the steps which must be taken to produce a viable proposition
SMART networking
Does the thought of meeting new business contacts at any networking event fill you with dread? Do you lack confidence when making presentations or starting up a conversation in a networking environment? This 3.5 hour interactive session, using NLP and other proven techniques will show you how to eliminate your limiting beliefs, gain confidence and maximise the benefit from all those lunches!
For further information or to book click here contactAltos Training direct (please mention our name!) or call us now on 020 3411 7888!!